GETTING MARRIED MAGAZINE

CUSTOMER SERVICE & ADVERTISING POLICY

 

Last Updated: September 5, 2026

 

At Getting Married Magazine, we want working with us to be simple, transparent, and professional.

This policy explains how we handle advertising, listings, submissions, payments, corrections, cancellations, customer enquiries and complaints.

 

1. CONTACT CUSTOMER CARE

For assistance, please contact:

Getting Married Magazine
Email: customercare@gettingmarriedmagazine.com
Website: https://gettingmarriedmagazine.com/

 

2. COMPLIMENTARY ONLINE LISTINGS

Eligible wedding professionals may be offered a complimentary online listing.

The complimentary listing may include business information, photographs, logo, website, social media links, and other information supplied by the business.

The complimentary listing is separate from paid magazine advertising.

A business does not need to purchase magazine advertising in order to be considered for a complimentary online listing, subject to our eligibility and publication requirements.

 

3. MAGAZINE ADVERTISING

Getting Married Magazine may offer the following advertising opportunities:

Quarter Page — $20 per issue

Enhanced Profile — $99 per issue

Full Profile — $199 per issue

Featured Listing / Lead Opportunity — $900 per issue

Package names, pricing, and inclusions may change for future editions.

The specific package purchased will be confirmed by the applicable order, invoice, or written agreement.

 

4. PAYMENT

Payment must be made according to the payment instructions provided with the applicable invoice or order.

Advertising work may not begin until required payment has been received unless otherwise agreed in writing.

5. SUBMISSION DEADLINES

Advertisers are responsible for supplying all required materials by the agreed deadline.

Late materials may affect our ability to include the advertisement in the requested issue.

We will make reasonable efforts to accommodate late submissions, but publication in a particular issue cannot be guaranteed if materials are submitted after the deadline.

 

6. ADVERTISEMENT APPROVAL

Where a proof is provided, advertisers should carefully check all information before approval.

Once approved, the advertisement may enter production.

After production has commenced, changes may not be possible or may incur additional charges where applicable.

 

7. CORRECTIONS

If you notice an error, please contact us as soon as possible.

If the error was introduced by Getting Married Magazine, we will review the matter and take reasonable corrective action where possible.

If the error was contained in information supplied or approved by the advertiser, the advertiser may be responsible for the correction.

 

8. CANCELLATIONS

Cancellation requests must be made in writing to:

customercare@gettingmarriedmagazine.com

Because advertising space and production resources may be reserved specifically for an advertiser, cancellation does not automatically guarantee a full refund.

Refund eligibility may depend on the stage of production and the services already performed.

 

9. REFUNDS

Refund requests are considered in accordance with the applicable advertising agreement, these policies, and applicable law.

Where permitted by law, completed design, production or publication services may not be refundable.

Nothing in this policy is intended to remove any consumer right that cannot legally be excluded.

 

10. LEAD OPPORTUNITIES

Where a package includes lead opportunities, leads are generated through our available marketing and enquiry channels.

Getting Married Magazine does not guarantee that every lead will become a customer.

The advertiser is responsible for responding to leads and managing its own sales process.

 

11. BUSINESS INFORMATION

Businesses are responsible for ensuring that their information remains accurate.

Please notify us of changes to:

Contact details;

Website;

Social media;

Address;

Services;

Pricing;

Business name; or

Other important business information.

 

12. CUSTOMER COMPLAINTS

If you are unhappy with a service provided directly by Getting Married Magazine, please contact Customer Care.

Please include:

Your name;

Business name, where applicable;

Order or invoice number;

Details of the issue;

Supporting information; and

The resolution you are requesting.

We will review the complaint and respond as soon as reasonably possible.

 

13. DISPUTES WITH FEATURED WEDDING PROFESSIONALS

Getting Married Magazine is a media and marketing platform.

If a couple has a dispute with a wedding professional regarding a booking, payment, deposit, refund, contract, service, or product, the dispute is generally between the couple and the independent business.

We may assist with communication at our discretion, but we are not responsible for the independent business's performance.

 

14. ADVERTISING RESULTS

Getting Married Magazine does not guarantee a particular number of:

Leads;

Enquiries;

Bookings;

Sales;

Website visitors; or

Customers.

Advertising results vary depending on numerous factors.

 

15. CONTENT RIGHTS

Advertisers confirm that they have the right to provide all photographs, logos, text and other materials submitted to Getting Married Magazine.

Getting Married Magazine may use those materials as necessary to provide the purchased advertising and promotional Services.

 

16. EDITORIAL DISCRETION

Getting Married Magazine retains editorial discretion over magazine content.

Advertising does not automatically guarantee editorial coverage unless the advertising package expressly includes editorial content.

 

17. CUSTOMER CARE RESPONSE TIMES

We aim to respond to customer enquiries as promptly as reasonably possible.

Response times may vary due to weekends, public holidays, magazine production periods, technical matters and enquiry volume.

 

18. POLICY CHANGES

Getting Married Magazine may update this policy from time to time.

The current version will be available on our website.

 

19. CONTACT

Getting Married Magazine

Website: https://gettingmarriedmagazine.com/
Email: customercare@gettingmarriedmagazine.com

Last Updated: September 5, 2026